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Reputation and reviews

We build trust before the first contact with the company

Timelinefrom 5 daysAreaPromotion

We analyze what a potential customer sees about the brand before making a decision: reviews, ratings, company replies, mentions on platforms, maps, and user experience.

We set up a systematic approach to feedback and help make reputation a manageable part of marketing.

Best for: Companies where trust, ratings, and other customers’ opinions directly influence the choice.

When you need reputation management

This service is especially relevant if:

  1. 01

    there are few reviews, or they appear irregularly

  2. 02

    there is unanswered negative feedback on platforms

  3. 03

    the rating is lower than you’d like

  4. 04

    different employees reply in different tones

  5. 05

    customers often ask the same questions

  6. 06

    the company operates in a competitive niche

  7. 07

    it’s important to increase trust before people get in touch

  8. 08

    the brand has several branches or locations

  9. 09

    reputation is forming spontaneously

Which platforms we work with

Depending on the market and type of business:

  1. 01

    Google Maps

  2. 02

    Apple Maps

  3. 03

    Waze

  4. 04

    Google Business Profile

  5. 05

    industry review sites

  6. 06

    directories

  7. 07

    local platforms

The set of platforms is determined separately for each company.

What the work includes

Reputation audit

We look at how the brand is represented on key platforms and what impression a potential customer gets.

  • rating
  • number of reviews
  • dynamics
  • content of reviews
  • the company’s replies
  • recurring complaints
  • reputational risks

Review monitoring

We regularly track new reviews and mentions.

  • positive reviews
  • neutral reviews
  • negative feedback
  • recurring themes
  • feedback dynamics

Replying to reviews

We build a clear communication system.

  • tone of replies
  • templates
  • handling negative feedback
  • replies to thanks
  • difficult situations
  • escalation within the team

Review the collection system

We help build feedback collection into the customer journey.

  • request points
  • moment of contact
  • scripts
  • links
  • QR codes
  • reminders
  • team involvement

Working with ratings

We look at which factors influence how profiles are perceived and how the situation can be improved through real customer experience and regular work.

  • completeness of profiles
  • activity
  • new reviews
  • quality of replies
  • recurring problems

Feedback analysis

We study:

  • what people praise
  • what they complain about
  • what influences repeat purchases
  • where problems arise
  • which expectations don’t match reality

How the work goes

  1. 01

    We analyze your current reputation

    We identify the key platforms, rating, volume of feedback, and main problems.

  2. 02

    We set the rules of work

    We define how the brand replies to reviews, in what tone, and which situations need special attention.

  3. 03

    We set up feedback collection

    We work out where and when it’s appropriate to ask a customer to leave a review.

  4. 04

    We run monitoring

    We track new reviews and respond in a timely manner.

  5. 05

    We analyze the dynamics

    We look at the changes in rating, review content, and user experience.

What the client gets

The Result: The company gets a systematic approach to reputation. It becomes clearer:

  1. 01

    what the customer sees before getting in touch

  2. 02

    which platforms influence the choice

  3. 03

    how to reply to different reviews

  4. 04

    which problems keep recurring

  5. 05

    how to collect feedback regularly

  6. 06

    what affects the rating

  7. 07

    what changes are needed inside the business